Frequently asked questions
How do I place an order?
By your COLEMOI on-line shop in the SAR Hong Kong.
If you are the payer, please use direct your on-line shop and select the product(s) you are interested in.
Step by step Instructions will be given to you once your selection will be fnished.
If you need assistance, please contact firstname.lastname@example.org
if you are not the payer, please ask for a proforma invoice email@example.com
By mail or e-mail:
Download the price-list here.
Send your order by e-mail to firstname.lastname@example.org or by mail to:
Colemoi International Limited
On Hing Building
A proforma invoice will be sent within 2 business days with Colemoi bank details to let you make bank transfer.
I want to pay Cash.
It is not possbile except during the exhibitions.
blog page to know the location and date of exhibitions.
I want to pay with my local currency
If you want to pay with your local currency, please send e-mail to
Colemoi accepts followng local currencies :
South African Rand
Hong Kong Dollar
New Zeland Dollar
Papua New Guinea Kina
Solomon Islands Dollar
Tahitian (Central Polynesian) Franc
British Pound Visit your
online shop in the UK
Euro Visit your
on-line shop in Paris (French language only)
Saudi Arabian Riyal
US Dollar Visit your
on-line shop in the USA
Do you have a place in the SAR Hong Kong where I can pick-up the product?
Yes, please send e-mail to email@example.com
What about shipping cost?
There is no shipping cost.
Delivery is free in Hong Kong
I worry about possible broken or lost pieces.
Colemoi's range has a warranty of 5 years.
In case of broken or lost pieces, please send e-mail firstname.lastname@example.org.
After-sales service is free (no shipment cost - no spare-part cost).
Even if I'm not in the SAR Hong Kong?
Returns & Refunds
Satisfied or refunded :
If, despite our efforts, you are not fully satisfied with an item, simply send an e-mail within maximum 30 days after your purchase:
- Please notify COLEMOI via email email@example.com
- Wait for our agreement (within 48 hours)
- Return the goods within 8 days and goods will be exchanged or refunded.
In this case, return freight costs are paid by the customer.
Goods are intact in its original condition.
Declaration of withdrawal
The customer has the right to exercise his right of withdrawal within thirty days of the date of receipt of the items.
I want a paper catalogue and a paper price-list.
Colemoi collections are available on line by "Library".
Send email to firstname.lastname@example.org to get printed documents.
Where are the teaching guides?
The teaching guides are by libary page.