Frequently asked questions
Order
How do I place an order?
By your COLEMOI on-line shop in the SAR Hong Kong.
If you are the payer, please use direct your on-line shop and select the product(s) you are interested in.
Step by step Instructions will be given to you once your selection will be fnished.
If you need assistance, please contact colemoi@colemoi.com.hk
if you are not the payer, please ask for a proforma invoice tocolemoi@colemoi.com
By mail or e-mail:
Download the price-list here.
Send your order by e-mail to colemoi@colemoi.com.hk or by mail to:
Colemoi International Limited
On Hing Building
Hing terrace
Central
Hong Kong
A proforma invoice will be sent within 2 business days with Colemoi bank details to let you make bank transfer.
Payment
I want to pay Cash.
It is not possbile except during the exhibitions.
Visit Colemoi
blog page to know the location and date of exhibitions.
I want to pay with my local currency
If you want to pay with your local currency, please send e-mail to
colemoi@colemoi.com
Colemoi accepts followng local currencies :
Africa :
Kenyan Shilling
Namibian Dollar
Nigerian Naira
South African Rand
Asia :
Chinese Yuan
Hong Kong Dollar
Japanese Yen
Malaysian Ringgit
Singapore Dollar
Thai Bat
Australia/Oceania
Australian Dollar
Fiji Dollar
New Zeland Dollar
Papua New Guinea Kina
Samoan Tala
Solomon Islands Dollar
Tahitian (Central Polynesian) Franc
Tongan Pa'anga
Vanuatu Vatu
Europe
British Pound Visit your
online shop in the UK
Bularian Lev
Croatian Koruna
Danish Krone
Euro Visit your
on-line shop in Paris (French language only)
Hungarian Forint
Norwegian Krone
Polish Zloty
Romanian Leu
Russian Ruble
Swedish Krona
Swiss Franc
Middle-East
Barhain Dinar
Israeli Shekel
Jordanian Dinar
Kuwaiti Dinar
Lebanese Pound
Omani Rial
Qatari Rial
Saudi Arabian Riyal
Turkish Lira
UAE Dirham
North America
Canadian Dollar
US Dollar Visit your
on-line shop in the USA
South America
Chilean Peso
Shipment
Do you have a place in the SAR Hong Kong where I can pick-up the product?
Yes, please send e-mail to colemoi@colemoi.com.hk
What about shipping cost?
There is no shipping cost.
Delivery is free in Hong Kong
After-sales
I worry about possible broken or lost pieces.
Colemoi's range has a warranty of 5 years.
In case of broken or lost pieces, please send e-mail tocolemoi@colemoi.com.
After-sales service is free (no shipment cost - no spare-part cost).
Even if I'm not in the SAR Hong Kong?
Yes.
Returns & Refunds
Satisfied or refunded :
If, despite our efforts, you are not fully satisfied with an item, simply send an e-mail within maximum 30 days after your purchase:
- Please notify COLEMOI via email colemoi@colemoi.com
- Wait for our agreement (within 48 hours)
- Return the goods within 8 days and goods will be exchanged or refunded.
In this case, return freight costs are paid by the customer.
Goods are intact in its original condition.
Declaration of withdrawal
The customer has the right to exercise his right of withdrawal within thirty days of the date of receipt of the items.
Catalogue
I want a paper catalogue and a paper price-list.
Colemoi collections are available on line by "Library".
Send email to colemoi@colemoi.com to get printed documents.
Educational ressources
Where are the teaching guides?
The teaching guides are by libary page.
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