Frequently asked questions

Order

How do I place an order?


By your COLEMOI on-line shop in the SAR Hong Kong. If you are the payer, please use direct your on-line shop and select the product(s) you are interested in. Step by step Instructions will be given to you once your selection will be fnished. If you need assistance, please contact colemoi@colemoi.com.hk if you are not the payer, please ask for a proforma invoice tocolemoi@colemoi.com By mail or e-mail: Download the price-list here. Send your order by e-mail to colemoi@colemoi.com.hk or by mail to:
Colemoi International Limited
On Hing Building Hing terrace Central Hong Kong
A proforma invoice will be sent within 2 business days with Colemoi bank details to let you make bank transfer.





Payment

I want to pay Cash.


It is not possbile except during the exhibitions. Visit Colemoi blog page to know the location and date of exhibitions.




Secure Ordering & Payment Options


See payment methods




I want to pay with my local currency


If you want to pay with your local currency, please send e-mail to colemoi@colemoi.com Colemoi accepts followng local currencies :
Africa : Kenyan Shilling Namibian Dollar Nigerian Naira South African Rand Asia : Chinese Yuan Hong Kong Dollar Japanese Yen Malaysian Ringgit Singapore Dollar Thai Bat Australia/Oceania Australian Dollar Fiji Dollar New Zeland Dollar Papua New Guinea Kina Samoan Tala Solomon Islands Dollar Tahitian (Central Polynesian) Franc Tongan Pa'anga Vanuatu Vatu Europe British Pound Visit your online shop in the UK Bularian Lev Croatian Koruna Danish Krone Euro Visit your on-line shop in Paris (French language only) Hungarian Forint Norwegian Krone Polish Zloty Romanian Leu Russian Ruble Swedish Krona Swiss Franc Middle-East Barhain Dinar Israeli Shekel Jordanian Dinar Kuwaiti Dinar Lebanese Pound Omani Rial Qatari Rial Saudi Arabian Riyal Turkish Lira UAE Dirham North America Canadian Dollar US Dollar Visit your on-line shop in the USA South America Chilean Peso





Shipment

Do you have a place in the SAR Hong Kong where I can pick-up the product?


Yes, please send e-mail to colemoi@colemoi.com.hk




Macau and Mainland China


Please contact colemoi@colemoi.com.hk




What about shipping cost?


There is no shipping cost. Delivery is free in Hong Kong





After-sales

I worry about possible broken or lost pieces.


Colemoi's range has a warranty of 5 years. In case of broken or lost pieces, please send e-mail tocolemoi@colemoi.com. After-sales service is free (no shipment cost - no spare-part cost). Even if I'm not in the SAR Hong Kong? Yes.




Returns & Refunds


Satisfied or refunded : If, despite our efforts, you are not fully satisfied with an item, simply send an e-mail within maximum 30 days after your purchase: - Please notify COLEMOI via email colemoi@colemoi.com - Wait for our agreement (within 48 hours) - Return the goods within 8 days and goods will be exchanged or refunded. In this case, return freight costs are paid by the customer. Goods are intact in its original condition.




Declaration of withdrawal


The customer has the right to exercise his right of withdrawal within thirty days of the date of receipt of the items.





Catalogue

I want a paper catalogue and a paper price-list.


Colemoi collections are available on line by "Library". Send email to colemoi@colemoi.com to get printed documents.





Educational ressources

Where are the teaching guides?


The teaching guides are by libary page.




Where is the on-line playing corner?


The on-line playing corner is by http://www.colemoi.academy





Privacy

Privacy policy


See privacy page





Company 

Colemoi International Limited

On Hing Building

Hing Terrace

Central

Hong Kong

Email:  colemoi@colemoi.com.hk

Phone: 8198 1009

Business Certificate N°

71536751-000-01-20-3

 

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